
Co-built and led development of an AWS-hosted NLP pipeline using RAG for automated summarization, Q&A, and generation of technical design documents. Designed a scalable knowledge base using Bedrock for vector-based semantic search and Aurora to store document metadata and user interaction logs. Accelerated delivery and team coordination by executing Agile sprints, leading daily standups, and managing Jira tasks.

Increased adoption of AI-powered banking tools by analyzing client pain points and guiding ~50 customers weekly. Boosted client satisfaction scores by identifying service gaps and collaborating with staff to improve branch operations.

Advocated for product adoption by creating technical explainers and blogs that translated complex features into clear value. Informed product improvement by conducting market research, identifying user needs, and guiding design and engineering.